Simply register online using the appropriate registration form and have your driver’s license validated.
After successful registration and activation of your customer account, you can book the vehicles of STATTAUTO. This can be done conveniently online with our app or here via the website. Simply select the desired period and the desired vehicle on our booking platform and book.
General
Station-based car sharing means that the car sharing vehicles are parked at fixed parking spaces, or stations. Vehicles are picked up at the station and dropped off at the same station. STATTAUTO has over 145 stations distributed throughout Munich and the surrounding area. This means that everyone can find a suitable station close to home or work.
Car sharing is more cost-effective than buying your own car for annual mileage of up to 10,000 kilometers. You can find all STATTAUTO prices under “Prices & Rates.” If you’d like to learn more about the cost comparison between a private car and a car-sharing vehicle, please visit the website of the Bundesverband Carsharing e.V.
You cannot change your stored data yourself. If your address or bank details have changed, please email us at info [at] stattauto-muenchen [dot] de. We will be happy to change that for you.
As a STATTAUTO user, you can use car sharing vehicles from other station-based providers throughout Germany. You can find the cross-use overview here.
Registration
To become a STATTAUTO customer, simply register online using the registration form. With the majority of our rates, you can validate your driver’s license online and thus use STATTAUTO faster. Here you will find the different registration routes.
STATTAUTO has the right tariff for everyone.
Under Prices & Rates you will find a detailed overview of the rates.
Booking
Vehicles can be booked via app, website or phone. You can book the vehicles from 1 hour to 4 weeks and even two years in advance. For booking you need your customer number and your pin.
Child seats, booster seats and snow chains are rented by STATTAUTO itself. Roof racks, roof boxes and bike racks can be rented through our cooperation partner. If you are interested in accessories, please send us your inquiry to the info [at] stattauto-muenchen [dot] de.
Trips can be cancelled free of charge if:
Ride
You are welcome to travel abroad with a STATTAUTO. Registration is not required here.
Refueling is included in the price of the trip at STATTAUTO. Therefore, in every vehicle there is a UTA fuel card, with which you can refuel in many gas stations in the country and abroad. If you fill up at a gas station that does not accept a UTA card, please lay out the amount and send us the original receipt for reimbursement. Likewise, in the electric vehicles is a charging card with which you can charge the vehicle. You can find the pin for payment with the UTA or charge card in your manual or in the app during your booking under Options > Show fuel cards.
If your booked vehicle is not at the usual parking place, please look in the safe (if safe is available) to see if there is a note from the previous user. If this is not the case, please call customer service or the booking center.
There are also vehicles that are operated in neighborhood car sharing. There, vehicles can be parked throughout the neighborhood. For these vehicles, you will be informed by e-mail 10 minutes before the start of the booking where exactly the vehicle is located. You can see if you have booked a quarter vehicle in the respective station description.
If during the booking process you find that you need to extend the booking, you can do so either online, via app or by phone. If you are unable to extend the booking due to a direct subsequent user online or via app, please contact the booking center by phone.
At the end of your ride, please make sure that you leave the vehicle clean so that the next customer can also use a clean vehicle. Please take all your personal belongings from the vehicle. If you have discovered a lost property at the beginning of your booking, please report it to customer service.
If you have used a safe vehicle, lock the vehicle with the vehicle key and insert the key into a free slot in the safe. For a vehicle without a safe, please put the key back into the terminal and lock the vehicle with your customer card or the app.
Damage
If you have caused a self-inflicted damage (with or without an accident opponent) with the vehicle of STATTATUO, you must immediately report this to the customer service or the booking center by telephone. It is also imperative that you inform the police in the event of an accident with the other party. Whether you are at fault for an accident or not, the two steps are to be followed. It is also necessary that you provide the customer service with damage photos of our vehicle from the location of the damage or accident. An accident report is additionally required if other road users were involved.
In the event of damage or an accident caused by you, you are liable for a deductible of up to 1,400€. If you purchase a safety package from STATTAUTO, your deductible is reduced to €350 per claim per year (for vehicle classes 1–4, from €1,400 to €350; vehicle classes 5–9 from €1,800 to €450).
Accounting
You will receive your trip statement every week. This means that if you use the service, your trips will be billed four times a month.
Only SEPA direct debit is accepted as a means of payment.
