Before your Trip

At the station you’ll receive the car keys with your customer card and PIN code. Details on picking up and returning the vehicle are available inside the manual.

Check the vehicle for any visible damage. New damage must be reported to STATTAUTO München at the beginning of your trip.

If a booked vehicle is not where it should be, please be patient. The driver may merely be delayed by traffic. Call the booking service if it is more than ten minutes late. Central booking may have more information as to the whereabouts of the vehicle. If it is not possible to wait for the originally booked vehicle, you can book another for the same price or you may cancel with no cost to you. In any case you will receive a financial compensation (see the Price List) which can of course be used for a taxi ride.

Next Page: Your Trip